Frequently Asked Questions
How long will my order take to arrive?
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Domestic U.S. Shipping (Ships from Texas)
Standard U.S. Delivery
- Processing: 1–2 business days
- Delivery: 3–6 business days
Express U.S. Delivery
- Processing: Same or next business day
- Delivery: 2–3 business days
Next Business Day Delivery
- Processing: Same business day (where available)
- Delivery: 1–2 business days
Canada Shipping (Ships from Texas)
- Standard Delivery: 5–10 business days
- DHL Express, UPS, and USPS: Delivery estimates are calculated at checkout based on your destination and selected carrier.
International Shipping (Ships from India)
International orders typically arrive within 7–15 business days, depending on the destination country, customs clearance, and local courier operations.
Delivery times may vary during holidays, peak shopping seasons, weather disruptions, or customs processing.
Can I modify or cancel my order after placing it?
Orders may be modified or canceled before processing begins.
Because many orders are processed quickly, please contact our support team as soon as possible after placing your order. While we'll do our best to accommodate your request, modifications or cancellations cannot be guaranteed once fulfillment has started.
For assistance, visit our Contact Us page or email support@dyulokha.com.
How do I track my order?
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number and courier details.
To track your shipment:
- Open your shipping confirmation email.
- Click the tracking link provided.
- View the latest shipment status directly from the carrier.
Common tracking statuses include:
- Order Confirmed – We've received your order.
- Processing – Your order is being prepared for shipment.
- Shipped – Your package has been handed to the carrier.
- In Transit – Your shipment is on its way.
- Out for Delivery – Delivery is expected soon.
- Delivered – Your package has been successfully delivered.
If tracking information hasn't updated after several business days, please contact our support team.
What if my order is lost, damaged, or delayed?
If your order is lost, arrives damaged, or experiences an unexpected delay, please contact us as soon as possible.
We'll work with the shipping carrier and, where applicable, the seller or fulfillment partner to investigate the issue and determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.
Can someone else receive my order?
Yes. A family member, household member, or another authorized recipient may accept your delivery at the shipping address provided during checkout.
For certain high-value orders, the shipping carrier may require a signature or identity verification before completing delivery.
Do you ship internationally?
Yes. Dyulokha ships to customers worldwide.
Products may be fulfilled from either our Texas Distribution Center or our India Fulfillment Warehouse, depending on inventory availability, product type, and destination.
International shipping availability, delivery times, customs requirements, duties, taxes, and shipping costs vary by destination country and are calculated during checkout where applicable.
Can I choose which warehouse my order ships from?
No. Orders are automatically fulfilled from the warehouse that can provide the fastest and most efficient delivery based on inventory availability, product type, and destination.
Customers cannot select the fulfillment location.
Why did my order arrive in multiple shipments?
Some orders may ship in separate packages when items are fulfilled from different warehouses or suppliers.
If your order is split into multiple shipments, you'll receive separate tracking information for each package at no additional shipping cost where applicable.
How are shipping charges calculated?
Shipping charges are calculated during checkout based on several factors, including:
- Shipping destination
- Package weight
- Package dimensions
- Fulfillment location
- Selected shipping method
The final shipping cost is displayed before payment is completed.
Do you offer free shipping?
Yes.
Eligible orders of $500 USD or more qualify for Free Standard Shipping within the United States and Canada when fulfilled through our standard shipping service.
Orders shipped from our India Fulfillment Warehouse may have different shipping rates based on package weight and destination.
What payment methods do you accept?
Dyulokha supports a variety of secure payment methods depending on your country, device, and eligibility.
Available payment methods may vary by country, currency, and device, and may include:
- Visa
- Mastercard
- American Express
- Discover
- RuPay
- Diners Club
- JCB
- Apple Pay
- Google Pay
- Shop Pay
- Link by Stripe
- PayPal (where available)
- Amazon Pay (where available)
- UPI (India)
- Net Banking (India)
- Wallet Payments (where supported)
Available payment methods will be displayed during checkout.
Why are some payment methods unavailable?
Available payment methods depend on your country, currency, device, browser, order value, and payment provider availability. As a result, some payment options may be available for certain customers but not others.
Is my payment information secure?
Yes. All transactions are processed through secure, industry-standard payment providers using SSL encryption and advanced fraud protection measures.
Dyulokha does not store your complete payment card details. Payments are securely processed by trusted third-party payment providers that comply with industry security standards.
For more information, please review our Privacy Policy.
Can I pay in installments?
Installment and Buy Now, Pay Later (BNPL) options may be available depending on your country, payment provider, and eligibility.
Available financing options will be displayed at checkout when supported.
When will I be charged for my order?
Your payment is authorized when you place your order and captured according to your selected payment method and payment provider. Processing times may vary depending on your financial institution.
Why was my payment declined?
A payment may be declined for several reasons, including:
- Insufficient funds
- Incorrect payment details
- Bank security checks
- Expired payment method
- Transaction limits set by your bank
- Temporary payment provider issues
If your payment is declined, please verify your information and try again or contact your financial institution.
If the issue continues, try another payment method or contact your bank.
I'm having trouble with my payment. What should I do?
If you're experiencing payment issues:
- Verify your card, wallet, or payment details.
- Ensure sufficient funds are available.
- Try a different payment method.
- Contact your bank or payment provider if the issue persists.
If you still need assistance, please contact Dyulokha Support.
Can I use multiple payment methods for one order?
Currently, only one payment method can be used per order unless otherwise stated during checkout.
Will I receive a payment confirmation?
Yes. Once your payment is successfully processed, you will receive an order confirmation email containing your order details and payment confirmation.
Can I save my payment method?
For your security, saved payment methods are managed securely by our payment providers where supported.
Will I receive an invoice or receipt?
Yes. A confirmation email containing your order summary and payment details will be sent after your purchase. You may also receive additional invoices from individual sellers where applicable.
Do you charge my card immediately?
Clarifies authorization vs. capture, especially useful for pre-orders or backorders if you support them.
Are gift cards accepted?
If applicable.
Can I use promotional codes with other payment methods?
Yes.
Are taxes included in product prices?
Applicable sales tax, VAT, GST, shipping charges, duties, and other fees (where applicable) are calculated during checkout and displayed before payment is completed.
For international orders, additional customs duties or import taxes may apply depending on the destination country.
How will my refund be issued?
Approved refunds are issued to the original payment method whenever possible.
Depending on your bank, card issuer, payment provider, and country, refunds may take 5–14 business days to appear in your account after processing.
What currency will I be charged in?
Product pricing and checkout currency may vary based on your location and selected market.
The final currency and amount charged will be displayed during checkout before payment is completed.
Your bank or card issuer may apply currency conversion fees for international transactions.
Will I have to pay customs duties or import taxes?
For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other government-imposed charges may apply depending on the destination country.
These charges are determined by local customs authorities and are not included in product prices or shipping fees unless explicitly stated during checkout.
Customers are responsible for any applicable customs duties, taxes, or import fees required to release the shipment.
How much will customs duties and taxes cost?
Customs duties and taxes vary by country and are determined by local regulations.
These charges are determined by the destination country's customs authority and vary based on local regulations, product category, and order value. Dyulokha cannot estimate, control, or guarantee these fees.
We recommend contacting your local customs authority for more information before placing an international order.
What happens if customs fees are not paid?
If customs duties or import charges are not paid, the shipment may be delayed, returned, abandoned, or destroyed by the carrier or customs authority. Original shipping charges, return shipping costs, customs fees, and other non-recoverable expenses may not be refundable.
View Our Privacy Policy here
What delivery options do you offer?
Dyulokha offers multiple delivery options based on product availability, fulfillment location, destination country, and eligible shipping services.
Available delivery options may include:
- Standard Shipping
- Express Shipping
- Next Business Day Delivery (where available)
- Local Delivery (where available)
- In-Store Pickup (participating locations only)
Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout.
Eligible orders may also qualify for free shipping promotions.
View our Shipping Policy for complete details.
Why am I only seeing one shipping option at checkout?
Shipping options are determined by several factors, including:
- Product availability
- Fulfillment location
- Destination country
- Package size and weight
- Carrier availability
- Seller or warehouse fulfillment requirements
As a result, some orders may have only one available shipping option.
Will my order arrive in multiple packages?
Yes.
Items in the same order may ship separately when they are fulfilled from different warehouses, sellers, or fulfillment partners.
If your order ships in multiple packages, you'll receive separate shipment notifications and tracking information for each shipment.
Can I select pickup for some items and shipping for others?
Currently, each order supports a single fulfillment method.
If you need different delivery methods, please place separate orders.
Why is in-store pickup unavailable?
In-store pickup is available only for eligible products at participating locations.
Availability depends on inventory, seller participation, fulfillment location, and store availability.
Can I ship items to multiple addresses in one order?
Currently, each order can be shipped to one delivery address.
To ship items to multiple addresses, please place separate orders.
Do you offer international shipping?
Yes.
Dyulokha ships to customers worldwide.
Products may be fulfilled from our Texas Distribution Center or our India Fulfillment Warehouse, depending on inventory availability, product type, and destination.
International shipping options, delivery estimates, shipping charges, customs requirements, and import regulations vary by destination and will be displayed during checkout.
How long will delivery take?
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Typical delivery estimates are:
Shipping Method | Estimated DeliveryStandard U.S. Shipping : 3–6 Business Days
Express U.S. Shipping : 2–3 Business Days
Next Business Day Delivery : 1–2 Business Days
Standard Canada Shipping : 5–10 Business Days
International Shipping : 7–15 Business Days
Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary due to holidays, severe weather, carrier delays, customs clearance, or other unforeseen circumstances.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other government-imposed charges.
These charges are determined by the destination country's customs authorities and are the customer's responsibility unless otherwise stated during checkout.
What happens if customs fees are not paid?
If customs duties or import charges are not paid, your shipment may be delayed, returned, abandoned, or destroyed by the carrier or customs authority.
Original shipping charges, customs fees, return shipping costs, and other non-recoverable expenses may not be refundable.
What should I do if my package cannot be located?
Before contacting support, please:
- Check your tracking information.
- Verify the shipping address on your order.
- Check with household members, neighbors, building management, or reception staff.
- Look around the delivery location, including porches, parcel lockers, mailrooms, or other secure drop-off areas.
If you still cannot locate your package, please contact Dyulokha Support as soon as possible so we can assist with an investigation.
I recommend removing the "within 3 business days" requirement unless your carrier agreements require it. Customers often discover missing packages later, and a strict deadline can create unnecessary disputes.
What if I am unavailable when my order arrives?
If a signature is required, the carrier may attempt redelivery or provide instructions for pickup.
If no signature is required, the carrier may leave the package in a secure location, such as a doorstep, parcel locker, reception desk, or mailbox, where permitted.
Delivery procedures are determined by the shipping carrier and may vary by destination.
Can I choose which warehouse my order ships from?
No.
Orders are automatically fulfilled from the warehouse that can provide the most efficient delivery based on inventory availability, product type, and destination.
Customers cannot select the fulfillment location.
Why are shipping charges different for some products?
Shipping costs may vary depending on:
- Package weight and dimensions
- Shipping destination
- Fulfillment location
- Selected shipping service
- Multiple-package shipments
The final shipping cost is calculated and displayed during checkout before payment.
What is your return policy?
Dyulokha accepts returns, replacements, or exchanges only for eligible items that arrive:
- Damaged
- Defective
- Incorrect
- Materially different from their description
Customers must report eligible issues within 24 hours of delivery and provide supporting photographic or video evidence.
Due to the nature of many marketplace products, items received in good condition are generally not eligible for return or exchange.
View our full Returns Policy for complete details.
Which items are eligible for return or exchange?
The following may be eligible for a return, replacement, or exchange:
- Damaged merchandise
- Defective merchandise
- Incorrect items received
- Missing components or incomplete orders
All requests are subject to review and verification.
Which items are not eligible for return or exchange?
Unless they arrive damaged or defective, the following items are generally not eligible for return or exchange:
- Apparel
- Jewelry
- Footwear
- Accessories
- Home décor
- Furnishings
- Kitchen essentials
- Customized or personalized products
- Made-to-order products
- Sale or clearance merchandise
- Limited-edition products
- Gift cards and digital products
Additional product-specific return conditions may be displayed on individual product pages.
How do I request a return or replacement?
To request a return, replacement, or exchange:
- Contact Dyulokha Support within 24 hours of delivery.
- Provide your order number.
- Submit clear photos or videos showing the issue.
- Our team will review your request and provide next steps.
Unauthorized returns may not be accepted.
Can I return items at a Dyulokha store?
Return eligibility depends on the product, seller, and fulfillment method.
Where applicable, return instructions will be provided by our support team during the return review process.
What if I want an exchange instead?
Approved exchanges are available for eligible damaged, defective, or incorrect items, subject to inventory availability.
If a replacement is unavailable, Dyulokha or the seller may offer a refund or store credit where permitted.
Will I be charged for return shipping?
For approved damaged, defective, or incorrect items, Dyulokha or the seller may provide a return label or return instructions.
Return shipping responsibility may vary depending on the product, seller, and reason for the return.
How long does it take to process a return?
Once the returned item is received and inspected, or once submitted evidence has been reviewed and approved, return requests are typically processed within 5–14 business days.
Processing times may vary depending on the seller, product category, destination country, and payment provider.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
Depending on your bank, card issuer, or payment provider, it may take several business days for the refund to appear in your account.
What if my item arrives damaged?
If your item arrives damaged, please contact Dyulokha Support within 24 hours of delivery and provide clear photos or videos of the issue.
Once verified, we will work with the seller to arrange a replacement, exchange, or refund as appropriate.
How do I purchase an E-Gift Card?
E-Gift Cards can be purchased directly from the Dyulokha website.
Simply visit the Gift Cards page, select your preferred gift card value, add it to your cart, and complete checkout. Once purchased, the E-Gift Card will be delivered electronically to the designated email address.
How will the recipient receive the E-Gift Card?
E-Gift Cards are delivered digitally via email. The recipient will receive the gift card code along with instructions for redeeming it on the Dyulokha marketplace.
Delivery is typically immediate but may take several hours depending on payment verification and processing.
Can E-Gift Cards be used with discount codes or promotions?
Yes. E-Gift Cards are treated as a payment method and may generally be used in conjunction with eligible promotions, discounts, and offers unless otherwise stated.
Certain promotional exclusions may apply.
Can I use an E-Gift Card for a partial payment?
Yes. If your E-Gift Card balance does not cover the full order amount, you may pay the remaining balance using another accepted payment method.
Can I purchase an E-Gift Card for someone in another country?
Yes. E-Gift Cards may be purchased for recipients worldwide. Redemption availability may vary depending on marketplace availability, local regulations, and supported currencies.
What if I lose my E-Gift Card?
Please treat your E-Gift Card like cash.
If you lose access to your E-Gift Card, contact Dyulokha Support and provide proof of purchase or the original email confirmation. While recovery cannot be guaranteed, we will make reasonable efforts to assist you.
Can I refund or exchange an E-Gift Card?
E-Gift Cards are non-refundable, non-returnable, and cannot be exchanged for cash, except where required by applicable law.
Please review our Refund Policy for additional information.
Do E-Gift Cards expire?
Unless otherwise stated or required by applicable law, Dyulokha E-Gift Cards do not expire.
How do I redeem an E-Gift Card?
During checkout:
- Add eligible products to your cart.
- Proceed to checkout.
- Enter your E-Gift Card code in the Gift Card or Discount Code field.
- The available balance will be applied to your order.
Who can I contact for E-Gift Card assistance?
For questions regarding E-Gift Cards, please contact Dyulokha Support:
Our team will be happy to assist you.
How do I create an account?
Creating a Dyulokha account is quick and free.
Click Sign Up, enter your email address, and follow the verification steps to create your account.
Once registered, you'll be able to:
- View and track your orders
- Save shipping addresses
- Access D-Club rewards
- Manage your account preferences
- Enjoy a faster, personalized shopping experience
How do I sign in to my account?
Dyulokha uses secure passwordless sign-in.
Simply enter your email address on the Sign In page, and we'll send you a one-time verification code or secure sign-in link (depending on your device and region). Enter the code or follow the link to access your account.
No password is required.
I didn't receive my sign-in code or email. What should I do?
If you don't receive your verification email:
- Confirm you've entered the correct email address.
- Check your Spam or Junk folder.
- Wait a few minutes, then request a new verification code.
- Ensure your email provider isn't blocking messages from Dyulokha.
If you're still unable to sign in, please contact Dyulokha Support.
How do I update my account information?
After signing in, visit My Account to manage your profile.
Depending on your account settings, you can:
- Update your personal information
- Manage shipping addresses
- Update communication preferences
- View your order history
- Manage your D-Club rewards and account settings
Is my personal information secure?
Yes.
Dyulokha uses industry-standard encryption, secure authentication, and trusted infrastructure to help protect your personal information and account data.
For more information, please review our Privacy Policy.
Do I need an account to place an order?
Guest checkout may be available for eligible purchases.
Creating a Dyulokha account allows you to:
- Track orders
- Save shipping addresses
- Access D-Club rewards
- View your order history
- Enjoy a faster, more personalized shopping experience
How can I view my order history?
Sign in to your Dyulokha account and visit My Account to view:
- Order history
- Order details
- Shipment tracking
- Account activity
How do I delete or close my account?
If you'd like to request deletion or closure of your Dyulokha account, please contact Dyulokha Support.
Requests are processed in accordance with our Privacy Policy and applicable laws.
How can I contact support regarding my account?
For assistance with account access, verification emails, profile updates, or account security, please contact Dyulokha Support.
Email: support@dyulokha.com
Can I change the email address on my account?
Yes. You can update your email address from My Account (where supported). For security reasons, you may be asked to verify your new email address before the change takes effect.
Why do I need to verify my email each time I sign in?
Dyulokha uses passwordless authentication to help protect your account and personal information. Each sign-in is verified using a one-time code or secure sign-in link sent to your email, eliminating the need to remember a password.
Can I stay signed in?
Yes. Depending on your device and browser settings, you may remain signed in for a period of time. For your security, we recommend signing out when using a shared or public device.
Do you offer warranties on your products?
Warranty coverage varies by product, brand, and seller.
Where applicable, warranty information is provided on the product page or included with the product documentation.
If you have questions about warranty coverage before purchasing, please contact Dyulokha Support.
What if a product is out of stock?
Product availability varies by seller and inventory levels.
For eligible products, you may see a Notify Me When Available option on the product page. If available, you can subscribe to receive an email when the item is back in stock.
Restock dates vary by product and seller and cannot always be guaranteed.
Do you have physical store locations?
Dyulokha is primarily an online marketplace connecting customers with trusted brands, sellers, and artisans.
Select products may also be available through participating retail locations or pickup partners where applicable.
Visit our Store Locator for participating locations and availability.
How can I contact Dyulokha Support?
Our support team is available to assist with:
- Orders
- Shipping and delivery
- Returns and refunds
- Product questions
- Seller inquiries
- General support
You can contact us through our Contact Us page or by email:
Support is available worldwide via phone and email. Response times may vary depending on your inquiry and region.
Do you ship internationally?
Yes.
Dyulokha ships to customers worldwide.
Products may be fulfilled from our Texas Distribution Center or our India Fulfillment Warehouse, depending on inventory availability, product type, and destination.
International shipping options, delivery estimates, customs requirements, and shipping charges vary by destination and are displayed during checkout.
Can I cancel my order?
Orders may be canceled before fulfillment begins.
Because many orders are processed quickly, cancellation requests should be submitted as soon as possible after placing your order.
Once an order has entered processing or has shipped, cancellation may no longer be available.
Why do product colors or designs sometimes vary from photos?
Some variation is normal.
Product colors, textures, embroidery, handcrafted details, finishes, and materials may differ slightly due to:
- Photography and studio lighting
- Monitor and mobile display settings
- Natural materials
- Handcrafted production techniques
- Manufacturing variations
These differences are generally considered normal and are not regarded as product defects.
Does Dyulokha sell its own products?
Dyulokha is a global marketplace connecting customers with trusted brands, independent sellers, and artisans.
Our marketplace features a wide selection of products across categories including:
- Fashion
- Jewelry
- Footwear
- Accessories
- Home Décor
- Furnishings
- Kitchen & Dining
- Gifts
- Lifestyle
Depending on the product, items may be sold directly by Dyulokha or by third-party marketplace sellers. Product availability, fulfillment, warranties, and certain policies may vary by seller.
Are all products authentic?
Yes. Dyulokha works with trusted brands, authorized sellers, and verified marketplace partners. While product offerings may vary by seller, we strive to maintain high standards of quality and authenticity across our marketplace.
Can I leave a product review?
Yes. After your order has been delivered, you may receive an invitation to review your purchase. Reviews help other customers make informed buying decisions and support our trusted marketplace community.
How do I report an issue with a product or seller?
If you experience an issue with a product, order, or seller, please contact Dyulokha Support. Our team will review the matter and work toward an appropriate resolution in accordance with our marketplace policies.
